KoolFever x Megamobile: Simplifying the digital promo customer experience with AI automation

Megamobile and iCare-developed Telemed7 platform wins Insurance Asia Award for AI Innovation

One of the most popular apps in the world with over 1 billion registered users, Viber enables people to connect and businesses to flourish with the power of chat bot technology.

Beyond promotions, we worked with IPI to develop an interactive event tool that supported both live and online activations. The tool helped create a more engaging experience for participants, while keeping the brand experience consistent and enjoyable.

Our journey with the Real Estate Concierge group started with a simple objective: to make requesting services less time-consuming and more accessible. By using Viber as a familiar channel, residents could request services, follow up on concerns, and get support without complicated steps.

Over the years, the Tourism Authority of Thailand (TAT) has entrusted Megamobile with promoting Thailand as a leading eco-tourism destination through an implemented ad campaign across various digital platforms.

Megamobile won the Bronze awards at the Marketech APAC’s Marketing Technology Awards 2025 and NEXT Awards Asia Pacific 2025 respectively for its Friday Fortune digital marketing campaign for Viber Myanmar that sparked an increase in repeat engagements and interactions from Viber users through limited-time events.

The BDO Life Father's Day campaign showcased how powerful mobile messaging platforms like Viber can be during high-traffic seasons or holidays like Father's Day.

The success of this initiative was driven by close collaboration between teams. Through open communication and regular support, we worked closely with The Wedding Library to ensure the platform was easy to use and fit their daily needs.

Develope a user-friendly online platform that allowed participants to register once and upload proof of purchase, with built-in data validation to ensure accurate tracking of eligible entries - with AmbientDigital, Inc.

Collaboration with 20S/MOK Philippines, where a strong partnership and forward-thinking mindset led to the successful development of a reliable customer loyalty platform, the MOK Rewards System.

As the economy continues to recover from the ongoing pandemic, it has become clear that digitalization is now an essential for brands and businesses to ensure a seamless customer and client experience as well as to evolve towards the future of customer interaction. There is now a demand for companies to be constantly available to provide services, assistance, and information to users. This need is being answered by Megamobile Inc. through its development of fully automated chatbots for some of the country’s best-known brands on the most widely-used messaging platforms in the country; namely, Viber and Messenger. Got Viber? On Messenger? Chat with Us Chatbots are not only sources of instant information but have also evolved to provide richer media services to customers. Brands are now using chatbots as an on-demand repository of articles and videos that feature their latest promos and products.With its ability to directly communicate with users, chatbots are able to personalize the promotion of a brand towards its target demographic. This has also led to quicker and better customer support. With customers being able to directly inquire and provide feedback through chatbots, brands and businesses are given a real-time feel of their consumers’ pulse.And with such a big user base on Viber and Messenger, chatbots help businesses expand their reach and improve customer experiences. E-commerce platform Chatbots have also become a safe and viable platform for e-commerce. Brands are integrating their storefronts and giving users the ability to directly browse and buy products and services as well as allow users easy bookings and reservations and, more importantly, to pay by connecting their digital wallets for seamless online transactions. The improved customer experience and ease-of-access that chatbots provide have also given brands another venue for customer loyalty programs. Brands are now giving exclusive promos and discounts for their customers who complete their transactions using chatbots. Versatility The best thing about chatbots is that any type of brand or business can tailor its functionalities depending on the services it needs to provide. Proof of this are the various brands and businesses that, over the years, Megamobile has developed chatbots for. From popular food places such as Wendy’s and Conti’s, or known retail brands such as Executive Optical and Digital Walker, to customer solutions provider VXI, their very own customized chatbots have helped them reach more people and improve customer experience online. Through Megamobile, these brands and businesses have been able to bolster their digital footprint while providing positive customer experiences. By collaborating with Megamobile, brands can offer the best possible chatbot experience on the biggest messaging platforms today. To know more about chatbot technology visit mymegamobile.com or send a message here: [email protected]

Brand trust, recognition, and reach are now, more than ever, essential parts of businesses in the digital age. Unfortunately with digitalization, scams to compromise and steal sensitive customer information of a business through fraudulent SMS have also become prominent. With SMS blasts still a major avenue for customer interaction, brands and businesses need a way to interact and communicate with their customers safely through secure verification. Megamobile Inc. is helping brands do this through their SMS Mask. What is SMS Mask? SMS Mask is a service that lets your brand or business name appear as the sender on SMS blasts for your customers. This provides a secure and verified way to communicate with customers and protects them from fraudulent texts and scams. Brand promotion and customer engagement SMS Mask ensures SMS blasts create recognition for your brand or business by putting the brand name at the forefront and having a centralized source of information and interaction. Blasts can be used to promote the latest news and products of your brand and business. Text blasts using a service like SMS mask gives brand or business the functionality to create and run contests and promos through a verified and secure line of communication. And having the brand name as the sender gives confidence to customers to trust the source which ultimately increases interaction and engagement. This also ensures customer information is subject to less attacks since customers are properly notified using the official brand channel when there are important updates or changes. SMS blasts are an effective method in ensuring your brand and business is recognizable and trusted which has become vital towards increasing reach and engagement with new and existing customers. With Megamobile, brands will be able to use the mobile space to grow even further by being able to access the full capabilities of SMS blasts in reaching a wider demographic nationwide nearly instantly while providing protections for customers. To learn how you can implement SMS blasts, use SMS Mask for your business, and other inquiries contact [email protected]

Being verified is a status symbol - that blue checkmark says that you're legit.

In today's world, verification is the foundational tool for big brands and businesses to expand their reach and sell themselves to a wider audience on the biggest social media and messaging platforms. The small, almost inconspicuous blue circle with a checkmark inside next to a name is the way for brands and businesses to let everyone know they’re here for the future of the digital space.

Amidst all the buzz of technology, limitless possibilities offer you various techniques on how to better cater your brand marketing to your consumers. Something grand, something impressive, something creative—but is it effective? To cut through all the digital clutter, we’re going back to the basics: text messaging. It is no surprise that in the evolving era of social media, a road less traveled can also be your secret weapon to achieving your brand’s goals of boosting visibility.  “It’s hard to ignore texting as the next sales frontier,” as Gartner Digital Markets’ team manager Stanzie Cote puts it, noting a Gartner report revealing that “SMS open and response rates are as high as 98% and 45%, respectively—in contrast to corresponding figures of 20% and 6% for email.” This is the backbone of Smart Mob Ads. The readily available platform powered by Smart Communications, the country’s largest integrated digital telco company with 55 million SIM-registered subscribers, proposes cost-efficient packages best suited for all your brand marketing needs.  Your brand can quickly engage interested customers with tailored SMS broadcasts together with Smart Mob Ads. With their expanding user base of users who choose third-party ads classified by demographics (age group, gender, interests, monthly ARPU, services, mobile device type, and dominant location), you can target up to 6 million subscribers and customize your audience for the SMS broadcasts.   Using location-based campaigns, sending out promo announcements, product promotions, sponsored load giveaways, driving users to e-commerce sites, linking them to product redemption, conducting surveys, and creating sign-up forms are all additional benefits of using Smart Mob Ads to grow your business.   As if things couldn't get any better, Smart Mob Ads' simple and direct approach to reaching your target audience won't cost you a dime since the more people you want to contact, the less money you have to pay for each subscriber reached. Experience it now with Smart Mob Ads!