Our journey with RLC Residences started with a simple objective: to make requesting services less time-consuming and more accessible. By using Viber as a familiar channel, residents could request services, follow up on concerns, and get support without complicated steps.

The success of this initiative was driven by close collaboration between teams. Through open communication and regular support, we worked closely with The Wedding Library to ensure the platform was easy to use and fit their daily needs.

Beyond promotions, we worked with IPI to develop an interactive event tool that supported both live and online activations. The tool helped create a more engaging experience for participants, while keeping the brand experience consistent and enjoyable.

Develope a user-friendly online platform that allowed participants to register once and upload proof of purchase, with built-in data validation to ensure accurate tracking of eligible entries - with AmbientDigital, Inc.

Collaboration with 20S/MOK Philippines, where a strong partnership and forward-thinking mindset led to the successful development of a reliable customer loyalty platform, the MOK Rewards System.

As the economy continues to recover from the ongoing pandemic, it has become clear that digitalization is now an essential for brands and businesses to ensure a seamless customer and client experience as well as to evolve towards the future of customer interaction. There is now a demand for companies to be constantly available to provide services, assistance, and information to users. This need is being answered by Megamobile Inc. through its development of fully automated chatbots for some of the country’s best-known brands on the most widely-used messaging platforms in the country; namely, Viber and Messenger. Got Viber? On Messenger? Chat with Us Chatbots are not only sources of instant information but have also evolved to provide richer media services to customers. Brands are now using chatbots as an on-demand repository of articles and videos that feature their latest promos and products.With its ability to directly communicate with users, chatbots are able to personalize the promotion of a brand towards its target demographic. This has also led to quicker and better customer support. With customers being able to directly inquire and provide feedback through chatbots, brands and businesses are given a real-time feel of their consumers’ pulse.And with such a big user base on Viber and Messenger, chatbots help businesses expand their reach and improve customer experiences. E-commerce platform Chatbots have also become a safe and viable platform for e-commerce. Brands are integrating their storefronts and giving users the ability to directly browse and buy products and services as well as allow users easy bookings and reservations and, more importantly, to pay by connecting their digital wallets for seamless online transactions. The improved customer experience and ease-of-access that chatbots provide have also given brands another venue for customer loyalty programs. Brands are now giving exclusive promos and discounts for their customers who complete their transactions using chatbots. Versatility The best thing about chatbots is that any type of brand or business can tailor its functionalities depending on the services it needs to provide. Proof of this are the various brands and businesses that, over the years, Megamobile has developed chatbots for. From popular food places such as Wendy’s and Conti’s, or known retail brands such as Executive Optical and Digital Walker, to customer solutions provider VXI, their very own customized chatbots have helped them reach more people and improve customer experience online. Through Megamobile, these brands and businesses have been able to bolster their digital footprint while providing positive customer experiences. By collaborating with Megamobile, brands can offer the best possible chatbot experience on the biggest messaging platforms today. To know more about chatbot technology visit mymegamobile.com or send a message here: [email protected]

Brand trust, recognition, and reach are now, more than ever, essential parts of businesses in the digital age. Unfortunately with digitalization, scams to compromise and steal sensitive customer information of a business through fraudulent SMS have also become prominent. With SMS blasts still a major avenue for customer interaction, brands and businesses need a way to interact and communicate with their customers safely through secure verification. Megamobile Inc. is helping brands do this through their SMS Mask. What is SMS Mask? SMS Mask is a service that lets your brand or business name appear as the sender on SMS blasts for your customers. This provides a secure and verified way to communicate with customers and protects them from fraudulent texts and scams. Brand promotion and customer engagement SMS Mask ensures SMS blasts create recognition for your brand or business by putting the brand name at the forefront and having a centralized source of information and interaction. Blasts can be used to promote the latest news and products of your brand and business. Text blasts using a service like SMS mask gives brand or business the functionality to create and run contests and promos through a verified and secure line of communication. And having the brand name as the sender gives confidence to customers to trust the source which ultimately increases interaction and engagement. This also ensures customer information is subject to less attacks since customers are properly notified using the official brand channel when there are important updates or changes. SMS blasts are an effective method in ensuring your brand and business is recognizable and trusted which has become vital towards increasing reach and engagement with new and existing customers. With Megamobile, brands will be able to use the mobile space to grow even further by being able to access the full capabilities of SMS blasts in reaching a wider demographic nationwide nearly instantly while providing protections for customers. To learn how you can implement SMS blasts, use SMS Mask for your business, and other inquiries contact [email protected]

One of the most popular apps in the world with over 1 billion registered users, Viber Business Messages (VBM)  enable people to connect and businesses to flourish with the power of messaging technology. In its latest report, Viber shares that 4 out of 5 customers are looking for easier ways to communicate with businesses. When choosing businesses to patronize, 71% of study participants said that the lack of instant, real-time contact is a deal breaker for them. The intrusiveness of unscheduled or unexpected phone calls has also been a concern among participants. Receiving texts or messages instead of a call is the preferred way of interaction for every one out of two people. Using Viber Business Messages as a tool to create meaningful conversations, businesses, from corporations to mom and pops, can maximize  its features to propel them towards reaching milestones. Through it, a brand can follow-through on every product inquiry, provide more info about its products  and guide customers towards making a purchase.. They can make the conversation more personal, raising the ability to capture customer insights, questions, and feedback. VBM has also proven to be an exceptional promotional platform where customers can engage through various real-time offerings like coupons, discounts, and more. Just how effective can VBM be? Here are some real-life success stories to inspire you: As the largest messaging app in D Express’ native country, Serbia, with an 82% market penetration, Viber was the obvious messenger marketing tool. Rather than bothering customers with phone calls, D Express turned to Viber Business Messages and chat conversations. As a result, out of 300,000 D Express Business Messages delivered every month, 85% were delivered on time and one-time – an improvement of 15% compared to before they started using Viber. This enabled the business to provide a higher quality of service; improving its customer experience and building trust and loyalty within its customer base. The challenge for one of Ukraine’s leading multichannel retailers of household appliances and electronics is to reduce the number of users abandoning shopping carts on their platform. By choosing Viber Business Messages, Comfy was able to combine instant accessibility, rich media content and compelling Calls-to-Action - all linking to their website and leading to purchase actions. Through this, the retailer was able to achieve 30% higher conversion rate than SMS and an increase of 10% in revenue turnover. 
As various Viber features present themselves as excellent ways of instilling brand loyalty, several local businesses in the Philippines are already integrating them in their digital commerce platforms to ease their customers’ journey. One of them is Power Mac Center which launched their official Viber Community and Chatbot to meet the demand of their patrons for convenient customer service. Through the platform, Power Mac now answers queries and accommodates orders more efficiently. In the first six months, the Apple partner in the Philippines saw 63% of its users engage with Power Mac Viber services. As the partnership with Viber allowed them to strategically broadcast product releases, the majority of the inquiries were about Power Mac’s items which were processed instantly. After half a year, they registered significant growth with a 21% increase in monthly CSR conversations versus the first six months and was able to process almost a million messages in 11 months. Power Mac’s success was powered by Megamobile Inc., a leading Viber developer in the Philippines. For over 15 years now, Megamobile has been at the forefront of enabling technologies to help create better customer experiences and open new marketing channels for brands. To learn how you can implement Viber Business Messages for your brand and other inquiries, contact [email protected]

Being verified is a status symbol - that blue checkmark says that you're legit.

In today's world, verification is the foundational tool for big brands and businesses to expand their reach and sell themselves to a wider audience on the biggest social media and messaging platforms. The small, almost inconspicuous blue circle with a checkmark inside next to a name is the way for brands and businesses to let everyone know they’re here for the future of the digital space.

Amidst all the buzz of technology, limitless possibilities offer you various techniques on how to better cater your brand marketing to your consumers. Something grand, something impressive, something creative—but is it effective? To cut through all the digital clutter, we’re going back to the basics: text messaging. It is no surprise that in the evolving era of social media, a road less traveled can also be your secret weapon to achieving your brand’s goals of boosting visibility.  “It’s hard to ignore texting as the next sales frontier,” as Gartner Digital Markets’ team manager Stanzie Cote puts it, noting a Gartner report revealing that “SMS open and response rates are as high as 98% and 45%, respectively—in contrast to corresponding figures of 20% and 6% for email.” This is the backbone of Smart Mob Ads. The readily available platform powered by Smart Communications, the country’s largest integrated digital telco company with 55 million SIM-registered subscribers, proposes cost-efficient packages best suited for all your brand marketing needs.  Your brand can quickly engage interested customers with tailored SMS broadcasts together with Smart Mob Ads. With their expanding user base of users who choose third-party ads classified by demographics (age group, gender, interests, monthly ARPU, services, mobile device type, and dominant location), you can target up to 6 million subscribers and customize your audience for the SMS broadcasts.   Using location-based campaigns, sending out promo announcements, product promotions, sponsored load giveaways, driving users to e-commerce sites, linking them to product redemption, conducting surveys, and creating sign-up forms are all additional benefits of using Smart Mob Ads to grow your business.   As if things couldn't get any better, Smart Mob Ads' simple and direct approach to reaching your target audience won't cost you a dime since the more people you want to contact, the less money you have to pay for each subscriber reached. Experience it now with Smart Mob Ads!