Create valuable and sustainable customer relationship with the aid of technology
The project began with enhancing the business process outsourcing company’s website to create a stronger digital foundation. It was then followed by the development of chatbots on Viber and Facebook Messenger to assist users and simplify the job application process. This ecosystem was then unified through a dedicated mobile app, serving as a central hub for all brand services, offering users a smooth, convenient, and connected experience.
The project began with enhancing the business process outsourcing company’s website to create a stronger digital foundation. It was then followed by the development of chatbots on Viber and Facebook Messenger to assist users and simplify the job application process. This ecosystem was then unified through a dedicated mobile app, serving as a central hub for all brand services, offering users a smooth, convenient, and connected experience.
For the energy and petroleum company, multiple mobile-based promotions, membership programs, messaging systems, loyalty platforms, and an eVoucher solution were developed to enable users to register and earn instant prizes based on their purchases. The initiative drove sales growth by incentivizing both end-consumers and partners, enhancing customer retention, and delivering a seamless, transparent rewards experience.
For the energy and petroleum company, multiple mobile-based promotions, membership programs, messaging systems, loyalty platforms, and an eVoucher solution were developed to enable users to register and earn instant prizes based on their purchases. The initiative drove sales growth by incentivizing both end-consumers and partners, enhancing customer retention, and delivering a seamless, transparent rewards experience.